You can quickly book on our website or via email at mail@grupo-arruda.com. Choose your dates, car and insurance, complete the payment process and leave only the deposit or excess associated with the insurance you selected, which is processed at pick-up.
It is the easiest method, yes. Online payment can also be made by Credit Card, MB Way and ATM Reference or by bank transfer for bookings made by email.
Maximum Risk: Only covers damages caused by third parties, which must be duly proven. Additionally, this insurance has a 1200€ deposit when collecting the vehicle, which we return on the end of your rental, provided there’s no damage.
Low Risk: Although damage underneath the vehicle, rims, tires and glass is not included, this rate with a fixed deposit of 600€ is a clear upgrade to Maximum Risk, as any other damage to the vehicle is covered. This insurance also includes Roadside Assistance, Interior Cleaning Service and 2nd driver on offer. Wheels and Tires insurance and Glass Breakage insurance can be added as an extra.
Zero Risk: Full coverage except rims and tires and without any deposit or deductible, the true meaning of traveling with peace of mind.
When the vehicle is picked up, a temporary deposit is made depending on the amount of the deposit for each insurance policy added, refunded upon return of the car if no damages are found. If damages are caused, our team will assess them: if the damages are higher than the deposit value, you must pay the remaining amount. If they are lower, we will return the difference between the deposit value and the damages caused. Find more details in the questions below.
The deposit can be made by credit card or in cash.
You can cancel your reservation at any time, but we only guarantee a 100% refund for cancellations made up to 48 hours before pickup for insurance Zero Risk. The Insurance Maximum Risk and Low Risk Insurance does not offer the possibility of a refunding the reservation. When you repay, you will be charged a bank free.
In the event of a flight cancellation or changes made by the airline for reasons beyond Arruda Rent a Car’s control, we cannot guarantee a refund for the booking. The vehicle is reserved exclusively for the customer during the booked period and cannot be made available to another customer.
No entanto, em situações específicas e devidamente analisadas, poderemos garantir o valor pago para utilização numa reserva futura. Caso o valor da nova reserva seja superior, o cliente apenas terá de suportar a diferença.
No, the personal data you enter into the reservation is assumed to be the driver’s for contract production. If this is not the case, you should inform us via email at mail@grupo-arruda.com, sending the necessary documents from the designated driver. To avoid this restriction, just add a second driver to the reservation or opt for Total Insurance.
To book and drive one of our cars, you must be 19 years old or have at least one year of driver’s license.
After booking, you will receive a confirmation email with pick-up procedures upon arrival at the airport, available below on this page. If you have any remaining questions or additional issues, we are always available via email at mail@grupo-arruda.com or phone at (+351) 960 145 403.
Head to Parking Lot No. 5, immediately to your right at the exit door of the airport. There you will find an Arruda Rent a Car employee ready to receive you, and after a free transfer of 60 seconds to our facilities, you will be at your car. If you have any difficulties, contact us at (+351) 960 145 403.
Upon your arrival, you may wait at Airport Car Park P5, located on the right as you exit the terminal. From there, we provide a free shuttle service, available only during business hours, which will take you to our facilities to collect your vehicle.
When returning the vehicle, it should be dropped off at our facilities, and you will once again be provided with a complimentary shuttle back to the Airport.
As soon as you have this information, call or send a text message to (+351) 960 145 403. If you prefer, you can email us at mail@grupo-arruda.com. We only ask that you include the name or reservation number associated with your message.
For the pick-up of your vehicle, we only require that you present your identification document and driver’s license. The process will be quick and efficient, we want you to be exploring the island as quickly as possible.
Of course, we want you to experience the maximum of our island, and for that, it wouldn’t make sense to limit your exploration. In addition, our vehicles are new and modern so that you can do it safely and comfortably, no matter the distance traveled.
Be cooperative with our authorities and present the requested documents, namely your identification documents, driver’s license, and the Arruda Rent a Car rental contract, which you can find inside the vehicle’s glove compartment.
Whether it’s a flat tire or a road accident, we’re here for you. After a quick assessment by our team over the phone, we will send assistance to the location as quickly as possible and even, if justified, a replacement vehicle so that you can quickly continue your journey. What to do? After ensuring that you are parked in a safe location and setting up the safety triangle, contact us through the number (+351) 960 145 403. Tell us the vehicle’s license plate and explain the situation and the location where you are, sharing your location. Arruda Rent a Car will take care of the rest.
This basic insurance option covers only damages caused by third parties, which must be properly proven. If the damages were caused by you, you will naturally have to take responsibility for them when returning the vehicle.
At the end of your trip, look for the QR code on your keychain with the location of our facilities so that you can quickly get to us and be transported back to the airport through our free transfer service. If you prefer, here is the link to the map or our address: Rua José das Neves Ferreira Armazém 9, 9500-371 Ponta Delgada.
Don’t worry, washing the vehicle is included in your rental. We naturally ask for care with its use, especially the interior, but we want you to enjoy your trip without that concern when returning it.
As fuel consumption is the driver’s responsibility, the vehicle must be returned with a full tank, as it was received initially. If you prefer not to do it, you can choose a one-time payment equivalent amount at drop-off.
When you return the vehicle at the end of your reservation, we assess it, and if no damages are found, we immediately order the bank to return your deposit. If there are damages to the interior or exterior of the vehicle, we proceed according to the insurance you chose, so we always recommend Total Insurance for a worry-free trip since you have nothing to pay for damages up to €1,500, and you receive your deposit immediately.
These negligences are not tolerated even if you have full insurance and you will be charged depending on the damage or situation.
We want you to feel confident with your stay, so please ask us anything you want through email at mail@grupo-arruda.com or contact us by phone at (+351) 960 145 403.
Edited on: 03-01-2025